FAQ

Where do you ship?

We ship within the United States.

Is shipping free?

Yes. Standard shipping is free on all United States orders, with no minimum purchase.

How long does delivery take?

Processing takes 1–3 business days and transit takes 3–5 business days, for a total estimated delivery time of 4–8 business days. Processing and delivery days are Monday–Friday. The daily cutoff is 5:00 p.m. Pacific Time (Los Angeles); orders placed after the cutoff or on non-business days begin processing on the next business day. Holidays or carrier disruptions can affect estimates.

How do I get order updates?

Shipping updates and available tracking information are sent to the email address used for your order. Email us if you need help with a delay or a missing delivery.

Can I change or cancel my order?

Contact us as soon as possible. We will check whether a change or cancellation is still possible before shipment. If it has already shipped, you can use our return process.

What is the return period?

We accept return and exchange requests within 30 calendar days of delivery, for both defective and non-defective products. Non-defective items must be new and unused.

Who pays return shipping?

We provide a free prepaid return label that you can download and print for eligible returns, including change-of-mind returns. Returns are sent by mail. Contact us for instructions before sending a package.

Is there a restocking fee?

No. We do not charge a restocking fee.

Do you accept exchanges?

Yes. Contact us within 30 days of delivery to arrange an exchange. If the replacement is unavailable, we will discuss an alternative or refund with you.

When will I receive my refund?

We inspect returns and process refunds within 10 calendar days after receiving the returned item. Refunds go to the original payment method. Your bank or payment provider may take additional time to display the credit.

What if an item is damaged, defective or incorrect?

Email support@gatherwellkitchen.com with your order number and a description of the issue. Photographs of the product and packaging can help. We will assist with a return, exchange or other appropriate resolution.

Which payment methods are available?

Our checkout supports payment options including Visa, Mastercard, American Express, Discover, Diners Club, Shop Pay, Apple Pay, Google Pay and PayPal. Availability depends on your device, location and checkout eligibility. The options displayed at checkout are authoritative. Prices are in U.S. dollars unless another currency is expressly shown.

How do I contact you?

Email: support@gatherwellkitchen.com
Phone: +1 808-281-1112
Support hours: Monday–Friday, 9:00 a.m.–5:00 p.m. Pacific Time.

Where can I read the full policies?

See our Shipping Policy, Return and Refund Policy, Privacy Policy and Terms of Service.