Refund policy

At Gatherwell Kitchen, we accept returns and exchanges for orders delivered within the United States.

30-Day Return Window

You may request a return or exchange within 30 calendar days after delivery. We accept returns of both defective and non-defective products, including change-of-mind returns.

Product Condition

Non-defective items must be new, unused and in their original condition. Please include the original parts, accessories and packaging where reasonably possible. If an item arrives damaged, defective or incorrect, contact us for assistance; these issues are handled separately from the unused-condition requirement for change-of-mind returns.

How to Return an Item

Email support@gatherwellkitchen.com with your order number and the item you wish to return or exchange. For a damaged, defective or incorrect item, please describe the issue and include photographs if available.

We will provide return instructions, the correct return destination and a free prepaid return shipping label that you can download and print. Returns are sent by mail. Please obtain instructions before mailing your item.

Free Returns and No Restocking Fee

Return shipping is free for both defective and non-defective eligible returns when you use the prepaid label we provide. We do not charge a restocking fee.

Exchanges

We accept exchanges within the same 30-day window. Contact us to arrange an exchange and receive a free return label. If the requested replacement is unavailable, we will offer an available alternative for your approval or a refund.

Refunds

After we receive your return, we inspect it and process your refund within 10 calendar days. Refunds are issued to the original payment method. Your bank or payment provider may take additional time to display the credit. Our standard outbound shipping is free, and no standard outbound shipping fee or restocking fee is deducted from an eligible refund.

Order Changes and Cancellations

Contact us as soon as possible if you need to change or cancel an order. We will check whether the request can be completed before shipment. If it has already shipped, you may use the return procedure above.

Contact and Business Address

Gatherwell Kitchen
Email: support@gatherwellkitchen.com
1660 Wynkoop St, Suite 130
Denver, Colorado 80202
United States

Please request return instructions before sending a package. This policy does not limit any rights you have under applicable consumer law.